A Hairstylist's Guide to Dealing with False Negative ReviewsApr 29, 2023
We know your reputation means everything to you and your business. But what happens when a spiteful, false negative review tries to tarnish your hard-earned credibility? Fear not! In this blog post, we'll guide you through three essential tips to gracefully handle those unwarranted reviews like the boss you are.
Keep Your Cool and Stay Collected: First things first, take a deep breath, and remind yourself that one false review doesn't define your skills or your business. You've put in the time and effort to build your reputation, and a single negative comment isn't going to tear it down.
Respond Professionally and Politely: Resist the urge to engage in a heated exchange. Instead, take the high road by responding to the review in a polite and professional manner. Thank them for their feedback, and express your commitment to providing excellent service. Offer to resolve the issue privately and invite them to reach out to you directly. This way, others who read the review will see your dedication to customer satisfaction.
Reporting False Reviews to Platform Authorities: Unfortunately, false reviews can still impact your business. In these cases, it's important to know how to report them to the appropriate platforms. Here's a quick rundown of how to report false reviews on Facebook, Google, and Yelp:
- Meta: Go to the review in question, click the three-dot icon in the top right corner, and select "Find support or report post." Follow the prompts to report the review to Facebook.
- Google: Locate the review on your Google Business page, click the flag icon next to it, and fill out the report form. Google will evaluate the review and may remove it if it violates their guidelines.
- Yelp: Visit the review on your Yelp business page, click "Report review" in the bottom right corner, and complete the form. Yelp will assess the review and may remove it if it breaches their content guidelines.
Platforms change so if you try to report a false review and have issues just google "how to report a false [whichever platform] review'' for the most current info
Remember, facing false negative reviews can be frustrating, but handling them gracefully and professionally is key to maintaining your reputation. With these tips, you'll be able to tackle any spiteful feedback with confidence and poise.